Emily Duncan Heffernan

NC & SC REALTOR®, RENE, SPS
License# 111873 / 246769

Speaking Your Language: Meet Our Multilingual Real Estate Team

By Helen Adams Realty - May 14, 2025

At Helen Adams Realty, we believe that communication is at the heart of great real estate service. Buying or selling a home is a major life decision, and when clients can speak with an agent in their own language, it creates a foundation of comfort, trust, and clarity.

Charlotte continues to grow as a diverse and international city, and we’re proud to serve our community with agents who are bilingual and multilingual. Language isn’t just about words—it’s about connection, culture, and making sure everyone feels seen and supported.
 

Why Language Matters in Real Estate

Buying or selling a home can be complex, and when language becomes a barrier, it can create added stress or confusion. That’s why having someone who understands both the language and the cultural nuances can make all the difference. Our multilingual agents help ensure clear communication, smoother transactions, and a more comfortable experience for every client.

Here’s how a few of our agents are using their language skills to make a difference every day:
 

🌍 Marie Schyberg – Swedish & English

Marie speaks Swedish and connects with clients from across the Scandinavian countries. She knows firsthand how important it is to feel secure and understood, especially when navigating real estate in a new country.

“It’s a completely different way of doing real estate here compared to Scandinavia. Speaking their language makes my clients feel comfortable and secure—they trust me. Helping someone in their native language means that we are meeting on equal grounds.”

Marie works frequently with Charlotte’s international newcomers, helping them feel right at home from day one.

“Charlotte is growing, and it’s not just domestic moves. We have a large international community, and as REALTORS®, we need to walk in our clients’ shoes. It’s not just about selling homes—it’s about understanding where they’re coming from and where they’re going.”
 

🌍 Liz Khodak – Russian & English

Liz brings both language skills and cultural understanding to every transaction. Her ability to speak Russian opens doors to deeper conversations and stronger client relationships.

“Having a common language with someone always helps break the ice and make them feel more comfortable. Buying or selling a home is stressful enough, and doing it in a new country can be even more daunting. Having an agent who understands your culture and language is a comfort.”

Even for U.S.-born clients, language can be a powerful bond.

“Even if the person was born in the United States, like me, it is a common thread that connects us and helps build trust and understanding.”
 

🌍 Marlene Billesdon – Portuguese & English

Marlene helps bridge communication gaps for clients who speak Portuguese, guiding them with compassion throughout their real estate journey.

“I’ve worked with several clients who didn’t speak any English. By communicating with them in their native language and guiding them through every step of their real estate journey, I helped them feel at ease and turn their dreams into reality.”

Marlene believes that language shouldn’t be a barrier to achieving homeownership.

“Providing multilingual support ensures that everyone can navigate the process of buying or selling property with greater comfort, confidence, and ease.”
 

We’re Here for You

A full list of languages that our agents speak is below. If you or someone you know needs real estate services in a language not listed, we're happy to connect you with an agent through our trusted network of agents across the country and world. Contact our Relocation Department for assistance.

Arabic: Nadia Meredith

Cantonese: Justin Carpenter, Veronica Dieckmann

Chinese (simplified): Justin Carpenter, Maggie Li, Xin Liu, Dandan Liu

Chinese (traditional): Justin Carpenter, Maggie Li, Xin Liu

French: Holly Achenberg, Nadia Meredith

German: Charmaine Kolander

Greek: Joanna Housiadas

Gujarati: Payal Kothari, Anish Shah, Dipali Shah

Hindi: Payal Kothari, Ram Nayar, Anish Shah, Dipali Shah

Mandarin: Justin Carpenter, Maggie Li, Xin Liu

Portuguese: Andres Aragon, Marlene Billesdon, Maria Lages

Punjabi: Anish Shah, Dipali Shah

Russian: Liz Khodak

Sign Language: Mike Henson

Spanish: Andres Aragon, Maria Elena Conaway, Jennifer Dixon Remsen, Diana Horner, Melek Mabe, Ily Munoz, Annette Semprit, Silvia Viteri

Swedish: Marie Schyberg

Turkish: Melek Mabe

Urdu: Ram Nayar, Anish Shah

Vietnamese: Van Dang

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